1. Check-In/Out Times: Guests are kindly requested to check in at 2 PM and check out at 11 AM.
  2. Payment and Deposits: Upon check-in, full payment of the room tariff is required, along with a deposit to cover potential expenses. Guests exceeding their credit limit may be asked to settle their account immediately.
  3. Child Policy: Children under 5 years of age receive complimentary food when sharing a room with their parents. Children aged 5-12 will incur additional charges as specified. Those above 12 years are considered adults and will be charged as such.
  4. Drug Policy: Serviette Hotels, across all its properties, maintains a zero-tolerance policy for drugs or prohibited substances. Any such activity will be reported to the relevant authorities.
  5. Admission Rights: The management reserves the right to deny admission to any guest or party not adhering to these rules and regulations.
  6. Photo ID of all guests mandatory
  7. Children below 18 years need to be accompanied by parents/ guardian
  8. Unmarried couples are allowed
  9. Pets allowed

Cancellation Policy

  • No-Show: For guaranteed reservations that are not honoured, the hotel reserves the right to impose retention charges for the entire stay.
  • Cancellation: Full booking charges will be refunded if cancelled 72 hours prior to the 2 PM check-in time. A 50% retention fee applies if cancelled within 72- 48 hours, and full retention is applied for cancellations within 48 hours of check-in time.