We at Serviette Hotels are committed to protecting the privacy and security of your information. We take the privacy and security of your information very seriously. Whether you’re booking a room or simply browsing our website to learn more about our property and services, we want you to know that your information is being properly managed and protected..This privacy policy explains how we collect, use, and share your information when you visit our website, use our mobile app, or stay at one of our hotels.

What information do we collect?

We collect information from you in a variety of ways, including:

  • When you make a reservation, we collect your name, email address, phone number, mailing address, payment information, and other information relevant to your stay.
  • When you use our website or mobile app, we collect information about your device and browsing activity, such as your IP address, browser type, and pages visited.
  • When you stay at one of our hotels, we collect information about your stay, such as your room type, check-in and check-out dates, and any special requests you may have.

How do we use your information?

We use your information to:

  • Process your reservations and provide you with the services you have requested.
  • Communicate with you about your stay, including sending you pre-stay communications, post-stay surveys, and marketing communications (with your consent).
  • Improve our services and products.
  • Conduct market research.
  • Protect the safety and security of our guests and employees.

Who do we share your information with?

We share your information with:

  • The hotel you are staying at to fulfill your reservation.
  • Third-party service providers who help us provide our services, such as payment processors, reservation systems, and marketing agencies.
  • Law enforcement or other government agencies as required by law.

How do we protect your information?

We use a variety of security measures to protect your information, including:

  • Encrypting your information when it is transmitted over the internet.
  • Storing your information on secure servers.
  • Restricting access to your information to authorized personnel.

Your choices

You have the following choices regarding your information:

  • You can choose not to receive marketing communications from us by unsubscribing at any time.
  • You can request access to your information or have it corrected or deleted by contacting us.

Changes to this privacy policy

We may update this privacy policy from time to time. If we make any material changes, we will notify you by posting the updated privacy policy on our website.

Contact us

If you have any questions about this privacy policy, please contact jaison@serviettehotels.com.